Frequently Asked Questions

Everything you need to know about shopping with KEF International.

What are your standard shipping times?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-10 business days depending on your global location.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal to monitor your package's journey in real-time.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

KEF International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options for a secure checkout experience.

Do you offer international warranties on products?

Yes, all our premium products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.

Are there any additional customs or import duties?

For international orders, customs fees and import duties are determined by the destination country and are the responsibility of the customer upon arrival.